You can reach our customer support team via email at info@owlplanners.com or by using the contact form on our website. We aim to respond within 24-48 hours.

Yes, we offer free shipping on all purchases over $175+ within the contiguous United States. Please note that free shipping does not apply to Alaska, Hawaii, or Puerto Rico. Additional shipping fees may apply for orders shipped to these locations.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Orders typically ship within 3-5 business days. Delivery times depend on your location and the shipping method chosen at checkout.

Once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing the purchase.

We accept returns within 14 days of the purchase date, provided the item is in new condition as it was received. If the item is not in its original condition, we reserve the right to deny the return.

Please note that returns will not be accepted for OWL Planner products that have been written in due to the sensitive nature of potentially stored personal identifying information (PII) on these products. For your security and privacy, we cannot accept returns once these items have been downloaded, opened, or used.

Yes, we use Shopify Payments, a secure payment processing system, to ensure your payment information is protected. Your credit card details are never stored on our servers and are securely processed through Shopify’s encrypted platform.

If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damage, and we will arrange a replacement or refund.

Currently, we do not ship internationally as the OWL Planner is designed with U.S. systems in mind. If you're an expat or need specific arrangements for international shipping, please contact us, and we'll be happy to discuss options.

Yes, you can purchase the OWL Planner as a gift! Simply enter the recipient's shipping information during checkout.

Occasionally, we offer promotions and discounts for first-time buyers. Sign up for our newsletter to stay updated on any special offers.

Currently, we do not offer customization for the OWL Planner. However, we are always working on new features, so feel free to check back for future options!

Yes, we offer bulk order discounts for professionals and businesses. Please contact us for more information on pricing and how to place a bulk order.